Frequently Asked Questions
All your hair questions, answered — clearly and honestly.
How long does delivery take?
1-2 working days (Mon-Fri) within Lagos, 3-4 workdays (Mon-Fri) outside Lagos and 4-7 workdays days for international delivery after dispatch.
What courier company is used for delivery outside Lagos?
We partner with GIG for all deliveries outside Lagos and DHL for all international deliveries.
How much does delivery cost?
It depends on your location and it is calculated at checkout.
What if my wig arrives damaged or different from my order?
We only accept returns for wrong or defective items from our end. Kindly click here to contact us or on the WhatsApp button below within 48 hours — we’ll resolve it quickly.
How will I know when my wig is shipped?
We’ll send you a tracking number via email once your order ships.
Do you offer same-day delivery?
Yes, within Lagos for ready-to-ship wigs if you order before 3pm.
Do you offer instalment payments?
Yes — split payments are available on select orders. Please reach out to us before making installments.
What do I do if I have issues with delivery?
If it’s exceeded the delivery timeframe, kindly reach out to us for a swift solution. You can CONTACT US HERE
Can I order through WhatsApp or Instagram instead?
Yes — we can process orders through Instagram but for fast confirmation and response, the website is the best place to order.
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Do I need an account to shop?
No — you can order and checkout as a guest, but creating an account helps track orders easily.
How do I know my order has been confirmed?
You’ll receive an order confirmation email instantly after checkout.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and secure online payments.
Can I pay on delivery?
No. Currently, we only accept payment before delivery.